From Newyorkology - January 10, 2008
On New Year's Day, the Provincetown II pulled to the Battery Park dock with plenty of time to make its 9 a.m. maiden voyage to the Statue of Liberty -- marking the end of Circle Line's half-century monopoly on the ferry service.
But not all went perfectly well on Day 1 for Hornblower Cruises, doing business here as Statue Cruises.
There was an exploding coffee pot, flooded bathrooms, and severe ticketing problems that scuttled the 9 a.m. departure, making the maiden voyage more than half an hour late.
Provincetown II docked at Liberty Island close to 10 a.m., as it was held in Manhattan awaiting the passengers with 9 a.m. reserved tickets who were stuck in the will-call line. As the potential passengers waited in the rain, it took five to 10 minutes to help each customer in the will-call line -- all people with printed confirmation numbers. (The regular lines barely moved either.)
Read the entire article for details.

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